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At Celvora-mode, our goal is to ensure every customer is completely satisfied with their purchase. We are passionate about helping people achieve clearer vision, but we also understand that returns or refunds may sometimes be necessary.

Return Policy Overview :

Eligibility : You may return any authentic Celvora-mode products purchased on our website or from authorized online retailers.
Return Period : Please submit return requests within 7 days from the delivery date. After this time frame, store credit may be considered at our discretion.
Refund Process : Refunds are issued to the original payment method, excluding shipping and handling costs. Refunds usually take 5-7 business days to appear in your account.

Refund Conditions:

• Return requests must be made within 7 days from delivery.
• Products must be returned in their original condition.
• You are responsible for return shipping costs. Michael Fashion does not provide prepaid shipping labels.

Additional Terms:

• Shipping and handling costs are non-refundable.
• Unauthorized returns or products that are partially or fully used may be rejected.
• Michael Fashion will issue a refund once the returned product has been received.
• Returns are processed within 2-3 days after receipt.
• Direct drop-offs at our warehouse are not accepted.
• For "Return-to-Sender" or refused packages: A refund will be issued (minus shipping costs and a 10% restocking fee), provided we are notified and tracking confirms the refusal.
• Michael Fashion is not responsible for orders shipped to incorrect addresses provided by the customer. No refund or compensation is offered in such cases.

Order Changes and Cancellations:

Due to fast processing, we cannot change or cancel orders once they have been placed. This includes changes to items, addresses, or shipping methods.
To attempt any changes or cancel an order, contact us immediately at support@celvora-mode.com. Cancellation is not guaranteed.
If cancellation is not possible, our return policy applies.

Damaged or Incorrect Orders:

If you receive opened, defective, damaged, or incorrectly described items, we apologize for any inconvenience. Contact us at support@celvora-mode.com with details and proof such as pictures or videos, and our customer support team will assist you promptly. Your satisfaction is our priority.

Exchanges:

Easily exchange items with our smooth process. Start the return from your original purchase, inform us of your exchange, and place a new order for the desired item on our user-friendly website. Enjoy a hassle-free experience with just a few clicks.

For any questions or further assistance, please contact us at support@celvora-mode.com.